Multinazionale assume italiani a Cape Town

Visto che uno dei requisiti più importanti da possedere per potersi candidare è la buona conoscenza della lingua inglese, ci è stato richiesto di pubblicare l’annuncio in lingua originale. Purpose of the Role: This is a very exciting role within the growing Customer Support Department at Digital Outsource Services. Operating within the e-commerce industry, we provide excellent services to our international clients and their businesses. The core element of Digital Outsource Services are our people, as we recognize that the employees are the driving force of the business, hence we ensure that we employ individuals with high-potential allowing them to develop their career and themselves within the business. We are an international company with offices in London, Cape Town and Malta. London will also be your first stop where you will complete your training and will start working while our immigration team processes your work visa application for Cape Town. Full relocation assistance is provided by covering the cost of your flights, accommodation and shuttle service from the airport. You will be accommodated in a furnished apartment with easy access to the office and public transport. Duties include, but not limited to: Responding to customer queries by telephone, email and online chats in Italian Language Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment Processing pertinent information into relevant databases Customer relationship building & management Problem solving tasks during shift Handling and taking full responsibility for customer related queries Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc. Performing extra tasks given by managers / shift supervisors as required This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives. Essential Criteria: Italian as home/first language essential Fluent in English; able to communicate effectively (read, write and speak fluently) Be available for 24/7 shift rotations Completed high school qualification 2 years’ work experience post qualification Be in a possession of a degree or a diploma Adaptability / Flexibility Team Orientation Interpersonal Skills Effectiveness & Delivery Planning & Organizing Problem Solving Time Management Customer Focus Customer Orientation Stress Tolerance We offer: Good Salary Training in London Relocation and Welcome Package Good Benefits

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